Nick Gallo

Jun 2025 — Present

Account Manager / Marketing Coordinator

Coast to Coast Fulfillment, West Greenwich, RI

• Serve as the primary technical liaison between clients, warehouse operations, and software developers, troubleshooting system issues and coordinating updates for web-based applications.
• Provide on-site technical support for users by troubleshooting software, system, and operational issues.
• Investigate operational inefficiencies and design process improvement solutions to reduce manual effort and increased efficiency.
• Created and designed a suite of automated HTML/CSS email templates that deliver fulfillment alerts and operational updates to clients, populating data from a SQL database and rendering correctly across all major email providers and device sizes.
• Developed KPI tracking and user-path workflows in Google Analytics, reporting on traffic sources, conversion events, and site performance across channels.
• Increased monthly organic traffic by 300% and moved average search position from 50 to 20 through SEO and keyword analysis.
• Manage and maintain front-end webpages, including designing, troubleshooting, and deploying logistics applications.
• Create and maintain a repository of technical documentation and SOPs to ensure all processes are clearly documented and consistently followed.

Jan 2023 — May 2023

Program Manager Intern

Johnson Controls, Cranston, RI

• Built Power BI dashboards backed by SQL queries, giving leadership visibility into sprint performance and quarterly KPIs.
• Coordinated the retirement of a legacy system through establishing business requirements, approvals, testing, and bug resolution.
• Authored Agile training documentation and SOPs used by engineering teams to reach sprint goals.
• Led daily standups, flagging blockers and coordinating solutions, and supported sprint planning and retrospectives.

May 2022 — Aug 2022

Software Engineer Intern

Johnson Controls, Cranston, RI

• Researched, designed, and documented an automated UI testing strategy for web applications covering 85% of critical user paths.
• Wrote Selenium and Python test scripts and coordinated integration into CI/CD pipelines, cutting manual QA effort and catching UI bugs on deployment.
• Participated in the interview board for Johnson Control's first automated QA team, providing feedback and evaluating candidates.
• Worked in Agile cycles, attending trainings and standups to plan and complete sprint goals.

Sep 2019 — May 2023

BS, Computer Science

Johnson & Wales University, Providence, RI