Nick Gallo
Full-stack developer, East Greenwich, Rhode Island
Summary
Software engineer with two years of experience in full-stack development, system troubleshooting, and automated testing. I currently build technical solutions for third-party logistics and warehouse operations at Coast to Coast Fulfillment, including building internal applications, carrier API integrations, and public logistic applications.
Previously, I built automated UI testing solutions at Johnson Controls before transitioning into Sprint development and Agile training as a Program Manager intern.
Experience
Account Manager / Marketing Coordinator
Coast to Coast Fulfillment, West Greenwich, RI
Jun 2025 – Present
- Serve as the primary technical liaison between clients, warehouse operations, and software developers, troubleshooting system issues and coordinating updates for web-based applications.
- Provide on-site technical support for users by troubleshooting software, system, and operational issues.
- Investigate operational inefficiencies and design process improvement solutions to reduce manual effort and increased efficiency.
- Created and designed a suite of automated HTML/CSS email templates that deliver fulfillment alerts and operational updates to clients, populating data from a SQL database and rendering correctly across all major email providers and device sizes.
- Developed KPI tracking and user-path workflows in Google Analytics, reporting on traffic sources, conversion events, and site performance across channels.
- Increased monthly organic traffic by 300% and moved average search position from 50 to 20 through SEO and keyword analysis.
- Manage and maintain front-end webpages, including designing, troubleshooting, and deploying logistics applications.
- Create and maintain a repository of technical documentation and SOPs to ensure all processes are clearly documented and consistently followed.
Program Manager Intern
Johnson Controls, Cranston, RI
Jan 2023 – May 2023
- Built Power BI dashboards backed by SQL queries, giving leadership visibility into sprint performance and quarterly KPIs.
- Coordinated the retirement of a legacy system through establishing business requirements, approvals, testing, and bug resolution.
- Authored Agile training documentation and SOPs used by engineering teams to reach sprint goals.
- Led daily standups, flagging blockers and coordinating solutions, and supported sprint planning and retrospectives.
Software Engineer Intern
Johnson Controls, Cranston, RI
May 2022 – Aug 2022
- Researched, designed, and documented an automated UI testing strategy for web applications covering 85% of critical user paths.
- Wrote Selenium and Python test scripts and coordinated integration into CI/CD pipelines, cutting manual QA effort and catching UI bugs on deployment.
- Participated in the interview board for Johnson Control's first automated QA team, providing feedback and evaluating candidates.
- Worked in Agile cycles, attending trainings and standups to plan and complete sprint goals.
Selected projects
SalesChest
Inventory management system, 2026
Node.js, Express, MySQL, HTML/CSS/JS
A full-stack web application for tracking products, orders, and supply purchases. Responsive front end over a Node and Express backend with a SQL database, full CRUD, and custom API endpoints that drive inventory tables and reporting.
YouTube competitor analysis
Data analysis
Python, YouTube API, Excel
Collected and cleaned a dataset of YouTube videos through the platform's API, then ran exploratory analysis to identify the traits shared by overperforming content. The findings supported growth of over 300,000 followers and 50 million views.
Skills
Full-stack development
Databases and reporting
QA and tooling
Education
BS, Computer Science
Johnson & Wales University, Providence, RI
Sep 2019 – May 2023